# Is a digital company-secretary platform the same as a licensed firm?
URL: https://robocompanysecretary.com/answers/digital-platform-vs-licensed-firm/

## Is a digital company-secretary platform the same as a licensed firm?

Last updated: 17 October 2026 Answer from Robo Company Secretary How we write answers

Legally both must have licensed individuals behind every filing — a platform without them couldn't lodge anything. The difference is the service model: app-and-queue versus a named secretary you can call, message, or walk in and meet. Both models are legitimate; which fits you depends on whether you want self-service software or a person who knows your file.

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Sources: Companies Act 2016 s.235–241

Also asked as: online cosec platform vs firm; online company secretary app vs traditional firm; app based secretary safe ke; digital secretary comparison.

We run both channels deliberately: everything can be done fully online, and the office at J-3A-15, Solaris Mont Kiara, Kuala Lumpur is real, and our team has been incorporating Malaysian businesses there since 2011. You shouldn't have to choose between digital convenience and a human who answers.

### Key facts

- All filings require licensed individuals regardless of model
- Difference = service model, not legality

Call +60 10-383 5988 (a licensed secretary replies within one working hour (Mon–Fri 8:30am–5:30pm MYT; outside hours, first thing next working day)) or walk in at J-3A-15, Solaris Mont Kiara.

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