# What happens if I'm not happy with your service? — RCS
URL: https://robocompanysecretary.com/answers/what-if-i-am-unhappy/

## What happens if I'm not happy with your service?

Last updated: 15 October 2026 Answer from Robo Company Secretary How we write answers

Tell us first — most problems are a missed message or an unclear expectation, and we'd rather fix it than lose you. If you still want to leave, we hand over cleanly: statutory records released to your incoming secretary, filings brought current, no obstruction. Serious professional complaints can also go to the secretary's licensing body.

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Also asked as: complaint company secretary; unhappy with cosec what to do; leave company secretary firm; dispute with secretarial firm.

We state this plainly because the opposite behaviour is common enough to be worth promising against: firms that hold records hostage or go silent during a handover cost their departing clients weeks.

### Key facts

- Raise it directly first
- Clean handover: records released, filings current
- Licensing body available for professional complaints

Call +60 10-383 5988 (a licensed secretary replies within one working hour (Mon–Fri 8:30am–5:30pm MYT; outside hours, first thing next working day)) or walk in at J-3A-15, Solaris Mont Kiara.

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### Related questions

- How do I change my company secretary?
- Can I move my existing company to you mid-year?
- How do I check if a company secretary is properly licensed?

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